1. Introduction
Expert Truckers LLC ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or communicate with us, including via SMS text messaging.
2. Information We Collect
We may collect the following information:
- Name
- Email address
- Phone number
- Company name
- Shipment details
- Documents uploaded through our contact forms
- Communication preferences
3. How We Use Your Information
We use collected information to:
- Respond to inquiries
- Provide freight and dispatch services
- Send shipment updates
- Provide customer support
- Process applications
- Send SMS communications when you opt in
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. SMS Communication Policy
By providing your phone number and opting in through our website forms, you consent to receive SMS messages from Expert Truckers LLC related to:
- Shipment updates
- Dispatch communication
- Appointment confirmations
- Documentation requests
- Service-related notifications
Message Frequency
Message frequency may vary depending on your service activity.
Message & Data Rates
Message and data rates may apply according to your mobile carrier plan.
Opt-Out
You may opt out of SMS communications at any time by replying STOP. After sending STOP, you will receive a confirmation message and no further SMS messages will be sent unless you opt in again.
Contact & Opt-Out Instructions
If you have questions regarding our SMS communications or this Privacy Policy, please contact Expert Truckers LLC at support@experttruckers.com or call (510) 509-1609.
To opt out of SMS messages at any time, reply STOP to any message you receive from us. For assistance, reply HELP or contact us using the information above.
For assistance, reply HELP or contact us using the information above.
Consent to receive SMS messages is not a condition of purchase or service.
5. Information Sharing
We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure.
7. Cookies & Tracking
Our website may use basic cookies or analytics tools to improve website performance and user experience.
8. Your Rights
You may request to access, correct, delete, or update your personal information by contacting us at info@experttruckers.com.
9. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
10. Contact Information
Expert Truckers LLC
PO Box 763
Vacaville, CA 95687
Phone: (510) 509-1609
Email: info@experttruckers.com